Frequently Asked Questions
Everything you need to know about WhoKnew
WhoKnew is an AI-powered people search tool for organizations. It lets you find the right person using natural language queries like "who knows about the billing system?" instead of scrolling through directories.
WhoKnew uses a combination of semantic search (understanding meaning, not just keywords), skill matching, and organizational data to find relevant people. It understands synonyms, related concepts, and context.
WhoKnew indexes profile information that HR provides (name, role, department, skills) combined with information employees choose to add themselves (interests, past projects, expertise areas). We never scrape private messages or monitor activity.
Yes. WhoKnew uses row-level security, encrypted connections, and strict tenant isolation. Your organization's data is completely separate from other customers. We're building toward SOC 2 compliance.
Most organizations are up and running in under 10 minutes. Upload your employee data (CSV or connect to your HR system), and WhoKnew handles the rest.
Yes! Employees can add their own skills, interests, project history, and expertise areas. HR-managed fields (name, department, role) are protected and can only be updated by admins.
WhoKnew works for teams of 50 to 50,000+. The value increases with organization size — the bigger the company, the harder it is to know who knows what.
Yes! Our Starter plan is free for teams up to 50 people. The Team plan is $4/user/month with advanced features, and Enterprise pricing is custom — contact us for details. All plans include a 14-day free trial of Team features.